Shaalisjewels will only consider exchanges and refunds (minus the original Shipping and Processing charges) on products (non earring based) that have been unopened. Customers must contact us SAME days of delivery.
Shipping charge: Total Shipping charge Shaalisjewels spend for the shipping of the order.
Processing charge: 15% of the Product price amount.
Customers make sure that purchases of jewellery sets that include earrings (including individual earring purchases) are non-refundable due to hygiene, health and safety reasons.
Return Condition – Product(s) for return must be unopened and be in their original packaging. Buyer is responsible for any loss in value to product(s) not returned in their original condition. Buyer must also cover the cost of returns.
Product(s) must be returned within 28 days of product being shipped to the customer, where return approval is granted customers must ship the product within 7 days.
Refunds are processed via the original payment method and within 28 days of the purchase date.
Within 28 Days – You must return your product within 28 days of the product being shipped to you. You must ship the product to us within 7 days of receiving your return approval. The refund can only be applied to the original form of payment, within 28 days of the purchase date.